fast international shipping
ISO 9001/27001 Corporate certification
Manufacturer certified experts for your project-
fast international shippingISO 9001/27001 Corporate certificationManufacturer certified experts for your project
Do you have a problem with your Fortinet product or specific questions regarding your Fortinet licence? Then the best thing to do is to contact Fortinet Support. You can find out how to get the right answer to your question there quickly in this article.
To contact Fortinet Support, you need a free Fortinet Support Account.
Log in to the Fortinet Support Portal with your access data. Then click on "Create a Ticket" and select a suitable support category.
Once you have found the right category for your query, you can create a ticket. You will be asked to provide initial information about yourself and your problem in the form below. Fields with a red asterisk are mandatory fields, depending on the category you have chosen, you may also be asked to enter the serial number of your device. At the bottom, you then enter a short subject describing the problem and select a suitable category.
After you have selected the right category, you can write the ticket yourself. The free text field offers you the possibility to describe your problem with up to 8,000 characters. Please be as detailed and comprehensive as possible. Also include log files, configuration files or other relevant information as attachments. The more information you provide Fortinet about your problem, the faster Fortinet can resolve it. You can also find answers to frequently asked questions in the Fortinet Knowledge Base (knowledge base). If you are unsure about the correct category of your ticket, you also have the option of contacting a Fortinet representative directly via live chat. Please note that this is not a Fortinet technician and therefore cannot help you directly with specific problems.
After you have described your problem in detail and attached all relevant information, you can send the ticket. If your ticket appears in the list of active tickets, it has been successfully submitted to Fortinet. You will also receive a confirmation email. As soon as your ticket has been processed by a Fortinet employee, you will be informed immediately via the e-mail address you have entered. If there is no response from you for 15 days after the Fortinet employee has replied, the ticket will be considered processed and automatically closed.